Strategies to Improve Retention in Call Centers

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dc.contributor.authorLatimer, Tiffany
dc.creatorSouth Carolina Certified Public Manager Program
dc.date.accessioned2025-07-02T19:46:17Z
dc.date.available2025-07-02T19:46:17Z
dc.date.issued2025-02-03
dc.description.abstractThis project aims to analyze the key factors affecting retention in The City of Columbia’s Call Center and develop data-driven strategies to improve employee satisfaction and reduce attrition. By leveraging industry best practices and research along with employee feedback, the project seeks to identify one of the main factors that influence employee retention and provide a strategy that call centers can adopt to build a more stable, motivated, and efficient workforce.
dc.identifier.urihttps://dc.statelibrary.sc.gov/handle/10827/61269
dc.publisherSouth Carolina State Library
dc.relation.ispartofseriesCertified Public Manager Project
dc.relation.ispartofseriesCPM Project
dc.rightsRecords, documents, and information made available by the agencies of the South Carolina state government or its subdivisions are made accessible through the South Carolina State Library Depository and are protected under U.S. Copyright law (Title 17, U.S.C.) and South Carolina state law (Title 30 and 60, S.C.C.L.). Distribution rights are determined by the agency or author and users should contact the aforementioned for more information.
dc.subjectColumbia (S.C.). Customer Care Call Center
dc.subjectCall centers--South Carolina--Columbia
dc.subjectEmployee retention--South Carolina--Columbia
dc.titleStrategies to Improve Retention in Call Centers
dc.typeDocument
sd.specificationsThis South Carolina State Document was either saved from a document available publicly online in PDF format or converted to PDF using Adobe Acrobat DC.
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