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Strategies to Improve Retention in Call Centers
Latimer, Tiffany South Carolina Certified Public Manager Program
Latimer, Tiffany
South Carolina Certified Public Manager Program
Abstract
This project aims to analyze the key factors affecting retention in The City of Columbia’s Call Center and develop data-driven strategies to improve employee satisfaction and reduce attrition. By leveraging industry best practices and research along with employee feedback, the project seeks to identify one of the main factors that influence employee retention and provide a strategy that call centers can adopt to build a more stable, motivated, and efficient workforce.
Issue Date
2025-02-03
Keywords
Columbia (S.C.). Customer Care Call Center, Call centers--South Carolina--Columbia, Employee retention--South Carolina--Columbia
Type
Document
Rights
Records, documents, and information made available by the agencies of the South Carolina state government or its subdivisions are made accessible through the South Carolina State Library Depository and are protected under U.S. Copyright law (Title 17, U.S.C.) and South Carolina state law (Title 30 and 60, S.C.C.L.). Distribution rights are determined by the agency or author and users should contact the aforementioned for more information.
Digitization Specifications
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