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Is Your Business Better Because of Us?: The Journey to Determining Impact
Teasdel, Ashley South Carolina Certified Public Manager Program
Teasdel, Ashley
South Carolina Certified Public Manager Program
Abstract
The Business Services Division has experienced an increase over the past few years in business support inquiries, which points to the quality of service, relevant programmatic support based on the needs in the marketplace and program brand awareness. Currently a consistent process for measuring the outcomes to understand the impact that internal programs are having on the state’s business community does not exist. The goal of this project is to research customer follow up programs, processes and/or systems and determine applicable performance measures that could be implemented within divisions procedures.
Issue Date
2019-12-27
Keywords
South Carolina--Commerce, Economic development--South Carolina, South Carolina Department of Commerce. Business Services Division
Type
Text
Rights
Copyright status determined to be in the public domain on April 27, 2020 by United States Supreme Court ruling (Georgia et al., Petitioners v. Public.Resource.Org, Inc. : 590 U.S.__(2020))
Digitization Specifications
This South Carolina State Document was provided directly by the Division of Human Resources in PDF format.