Thumbnail Image
Publication

Call Center and Filing Efficiency Study : A Roadmap for Improving Division Productivity

Wickersham, Kimberly
; 
South Carolina Certified Public Manager Program
Issue Date
2015-02-03
Type
Text
Keywords
Call centers--South Carolina, South Carolina Secretary of State. Business Filings Division--Customer services
Show all metadata
Files
Thumbnail Image
PDF file
Adobe PDF, 11.6 MB
Abstract
This study is being done to determine if the business filings division, and the agency in general, would be able to meet its customer service goals on a more consistent basis by creating a call center for the agency, and whether there are any other factors that are keeping the division from meeting its desired goals.
Rights
Copyright status undetermined. For more information contact, South Carolina State Library, 1500 Senate Street, Columbia, South Carolina 29201.
URI
http://hdl.handle.net/10827/19774
Collections
Certified Public Manager Projects (1996-2015)