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Call Center and Filing Efficiency Study : A Roadmap for Improving Division Productivity
Wickersham, Kimberly ; South Carolina Certified Public Manager Program
Wickersham, Kimberly
South Carolina Certified Public Manager Program
Abstract
This study is being done to determine if the business filings division, and the agency in general, would be able to meet its customer service goals on a more consistent basis by creating a call center for the agency, and whether there are any other factors that are keeping the division from meeting its desired goals.
Issue Date
2015-02-03
Keywords
Call centers--South Carolina, South Carolina Secretary of State. Business Filings Division--Customer services
Type
Text
Rights
Copyright status undetermined. For more information contact, South Carolina State Library, 1500 Senate Street, Columbia, South Carolina 29201.
Digitization Specifications
300ppi, Canon imageFORMULA DR-9050C scanner with CapturePerfect 3, archival and online file is PDF/A-1b.