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Call Center and Filing Efficiency Study : A Roadmap for Improving Division Productivity

Wickersham, Kimberly
; 
South Carolina Certified Public Manager Program
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Abstract
This study is being done to determine if the business filings division, and the agency in general, would be able to meet its customer service goals on a more consistent basis by creating a call center for the agency, and whether there are any other factors that are keeping the division from meeting its desired goals.
Issue Date
2015-02-03
Keywords
Call centers--South Carolina, South Carolina Secretary of State. Business Filings Division--Customer services
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Text
Rights
Copyright status undetermined. For more information contact, South Carolina State Library, 1500 Senate Street, Columbia, South Carolina 29201.
Digitization Specifications
300ppi, Canon imageFORMULA DR-9050C scanner with CapturePerfect 3, archival and online file is PDF/A-1b.
URI
http://hdl.handle.net/10827/19774
Collections
Certified Manager Projects 2015