2012-04-022012-04-022005-02-02http://hdl.handle.net/10827/6304The initiative chosen should improve services within the Division of Procurement Services of the South Carolina Budget and Control Board. The Division of Procurement Services does not have a formalized customer complaint management system. This project recognizes customer complaints to be a key factor in providing quality services and address the issue.DocumentCopyright status undetermined. For more information contact, South Carolina State Library, 1500 Senate Street, Columbia, South Carolina 29201.South Carolina Budget and Control Board, Division of Procurement Services--Customer servicesCustomer satisfaction--South CarolinaText