2021-05-272021-05-272019-12-27https://dc.statelibrary.sc.gov/handle/10827/37420The Business Services Division has experienced an increase over the past few years in business support inquiries, which points to the quality of service, relevant programmatic support based on the needs in the marketplace and program brand awareness. Currently a consistent process for measuring the outcomes to understand the impact that internal programs are having on the state’s business community does not exist. The goal of this project is to research customer follow up programs, processes and/or systems and determine applicable performance measures that could be implemented within divisions procedures.application/pdfDocumentCopyright status determined to be in the public domain on April 27, 2020 by United States Supreme Court ruling (Georgia et al., Petitioners v. Public.Resource.Org, Inc. : 590 U.S.__(2020))South Carolina--CommerceEconomic development--South CarolinaSouth Carolina Department of Commerce. Business Services DivisionText