Call Center and Filing Efficiency Study : A Roadmap for Improving Division Productivity

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Authors
Wickersham, Kimberly
South Carolina Certified Public Manager Program
Issue Date
2015-02-03
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Text
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Call centers--South Carolina , South Carolina Secretary of State. Business Filings Division--Customer services
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Abstract
This study is being done to determine if the business filings division, and the agency in general, would be able to meet its customer service goals on a more consistent basis by creating a call center for the agency, and whether there are any other factors that are keeping the division from meeting its desired goals.
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South Carolina State Library
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Copyright status undetermined. For more information contact, South Carolina State Library, 1500 Senate Street, Columbia, South Carolina 29201.
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