Customer satisfaction of the food stamp recertification process in Dillon County

Authors
Collington, Chandra L.
Keywords
Consumer satisfaction--South Carolina--Dillon County , Food stamps--South Carolina--Dillon County
Abstract
Description
For years, the Food Stamp certification process for applicants and recipients required them to travel to the Dillon county office at least once a year for a face-to-face (office) interview in order for them to apply or continue to receive benefits. Being a rural county with limited resources, transportation is a barrier for most customers. In an effort to meet the agency's goal to help people live better lives and serve our clients in a more efficient way, the county took advantage of a new recertification option introduced in October 2002 and started the recertification process by telephone. This CPM project served as an opportunity to measure the level of customer satisfaction for Dillon County Food Stamp recipients who have used this process.
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Issue Date
2004-02-02
Contributor
Date Accessioned
2012-04-02T16:49:13Z
Date Available
2012-04-02T16:49:13Z
Item Format
Media Type
Document
Item Language
English
Publisher
South Carolina State Library
Digital Collection
South Carolina State Documents Depository
Rights
Copyright status undetermined. For more information contact, South Carolina State Library, 1500 Senate Street, Columbia, South Carolina 29201.
Type
Text
Digitization Specifications
300ppi, Epson Expression 10000xl flatbed scanner with Adobe Acrobat X Standard software; online version and Archival Master is a PDF/A-1b. Color depth varies by collection: 24-bitcolor, 8-bit grayscale, or black & white.