Improving customer service through call recording

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Authors
Ellison, Shukura
Issue Date
2020-02-03
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South Carolina Department of Revenue , Call centers
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In 2013 the Department of Revenue formed the Call Center to assist and educate taxpayers with basic tax questions regarding the big four tax types, Individual Income, Sales and Use, Employer Withholding, and Corporate. This project looks at the need for call recording due to the rise in callers to the agency to improve service to the public.
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South Carolina State Library
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This South Carolina State Document was provided directly by the Division of Human Resources in PDF format.
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