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Enhancing Online Customer Experience Through Data
Purcell, Emily South Carolina Certified Public Manager Program
Purcell, Emily
South Carolina Certified Public Manager Program
Abstract
The Department of Revenue provides online self-service options for customers—primarily through our website and taxpayer portal. The public website, dor.sc.gov, is an informational resource to help our customers understand their compliance requirements. The taxpayer portal, MyDORWAY, is where taxpayers complete tasks to meet those requirements, including submitting applications, returns, and payments. Creating a Customer Experience Team for the SCDOR would create a streamlined, efficient way for the agency to evaluate the success of its online services.
Issue Date
2025-03-05
Keywords
South Carolina Department of Revenue--Customer services, Online information services--South Carolina
Type
Document
Rights
Records, documents, and information made available by the agencies of the South Carolina state government or its subdivisions are made accessible through the South Carolina State Library Depository and are protected under U.S. Copyright law (Title 17, U.S.C.) and South Carolina state law (Title 30 and 60, S.C.C.L.). Distribution rights are determined by the agency or author and users should contact the aforementioned for more information.
Digitization Specifications
This South Carolina State Document was either saved from a document available publicly online in PDF format or converted to PDF using Adobe Acrobat DC.