Telephone Client Satisfaction Survey

Authors
South Carolina Department of Health and Human Services
Keywords
South Carolina Department of Health and Human Services , Telephone surveys--South Carolina
Abstract
Description
As part of its continuing effort to evaluate the services it provides to its Medicaid clients, the South Carolina Department of Health and Human Services commissioned the University of South Carolina’s Institute for Public Service and Policy Research to conduct a survey of clients who called the Department’s consumer service line. The questionnaire used in this study covered a number of different topics, including access to care; emergency room usage; eligibility barriers; co-payments; communication; customer service; managed care; and transportation. This report provides the results for all respondents as well as breakdowns for key indicators among demographic groups.
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Issue Date
2012-06
Contributor
Date Accessioned
2014-08-20T18:56:02Z
Date Available
2014-08-20T18:56:02Z
Item Format
application/pdf
Media Type
Document
Item Language
English
Publisher
South Carolina State Library
Digital Collection
South Carolina State Documents Depository
Rights
Copyright status undetermined. For more information contact, South Carolina State Library, 1500 Senate Street, Columbia, South Carolina 29201.
Type
Text
Digital Collection
This South Carolina State Document was either saved from a document available publicly online in PDF format or converted to PDF using Adobe Acrobat X Professional.