Telephone Client Satisfaction Survey
South Carolina Department of Health and Human Services
South Carolina Department of Health and Human Services , Telephone surveys--South Carolina
As part of its continuing effort to evaluate the services it provides to its Medicaid clients, the South Carolina Department of Health and Human Services commissioned the University of South Carolina’s Institute for Public Service and Policy Research to conduct a survey of clients who called the Department’s consumer service line. The questionnaire used in this study covered a number of different topics, including access to care; emergency room usage; eligibility barriers; co-payments; communication; customer service; managed care; and transportation. This report provides the results for all respondents as well as breakdowns for key indicators among demographic groups.
South Carolina State Library
South Carolina State Documents Depository
Copyright status undetermined. For more information contact, South Carolina State Library, 1500 Senate Street, Columbia, South Carolina 29201.
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