Customer wait time reduction plan

Authors
Madison, Sharon B.
Keywords
South Carolina Department of Motor Vehicles--Customer services , Call centers--South Carolina
Abstract
Description
One of the most important and challenging objectives in operating a high-value call center is to provide services that consistently meet or exceed customer expectations. The number one need identified by DMV customers is for DMV to be assessable and responsive. In direct correlation with the agency and Call Center's mission, the purpose of this project is to further reduce customer wait time (accessibility to DMV) to a more acceptable level of four minutes or less.
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Issue Date
2004-01-16
Contributor
Date Accessioned
2012-04-02T18:48:56Z
Date Available
2012-04-02T18:48:56Z
Item Format
Media Type
Document
Item Language
English
Publisher
South Carolina State Library
Digital Collection
South Carolina State Documents Depository
Rights
Copyright status undetermined. For more information contact, South Carolina State Library, 1500 Senate Street, Columbia, South Carolina 29201.
Type
Text
Digitization Specifications
300ppi, Epson Expression 10000xl flatbed scanner with Adobe Acrobat X Standard software; online version and Archival Master is a PDF/A-1b. Color depth varies by collection: 24-bitcolor, 8-bit grayscale, or black & white.