Using the survey questionnaire as a method to improve investigations

Authors
Dorn, Sharon A.
Keywords
South Carolina State Human Affairs Commission--Customer services , Questionnaires
Abstract
Description
In January 1999, the South Carolina Human Affairs Commission implemented a survey questionnaire program, which was derived from the agency's Strategic Plan and its preceding Baldrige Self-Assessment. The survey questionnaire was developed to help improve customer service. It is the hypothesis of this project that the information from the completed and returned questionnaires can be used and acted on to improve the Commission's investigative process.
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Issue Date
2002-09-13
Contributor
Date Accessioned
2012-04-23T13:49:27Z
Date Available
2012-04-23T13:49:27Z
Item Format
Media Type
Document
Item Language
English
Publisher
South Carolina State Library
Digital Collection
South Carolina State Documents Depository
Rights
Copyright status undetermined. For more information contact, South Carolina State Library, 1500 Senate Street, Columbia, South Carolina 29201.
Type
Text
Digitization Specifications
300ppi, Epson Expression 10000xl flatbed scanner with Adobe Acrobat X Standard software; online version and Archival Master is a PDF/A-1b. Color depth varies by collection: 24-bitcolor, 8-bit grayscale, or black & white.