Enterprise centralized hosted exchange service offering

Authors
Page, Larry
Keywords
South Carolina Budget and Control Board, Division of the State Chief Information Officer
Abstract
Description
The Division of the State ClO is a revenue based agency. If staffing is not adequate, customer satisfaction will suffer. If systems are inappropriate, service will suffer and with that customer satisfaction will suffer. The agency must develop appropriate metrics to measure all of these facets and then extend them to other services. By validating systems and staffing estimates we will validate rates for the service.
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Issue Date
2008-01-27
Contributor
Date Accessioned
2012-04-10T13:13:45Z
Date Available
2012-04-10T13:13:45Z
Item Format
Media Type
Document
Item Language
English
Publisher
South Carolina State Library
Digital Collection
South Carolina State Documents Depository
Rights
Copyright status undetermined. For more information contact, South Carolina State Library, 1500 Senate Street, Columbia, South Carolina 29201.
Type
Text
Digitization Specifications
300ppi, Epson Expression 10000xl flatbed scanner with Adobe Acrobat X Standard software; online version and Archival Master is a PDF/A-1b. Color depth varies by collection: 24-bitcolor, 8-bit grayscale, or black & white.