Telephone transfer reduction

Authors
Brooks, Alice
Linhardt, Paul
Keywords
South Carolina State Housing Finance and Development Authority , Telephone etiquette--South Carolina
Abstract
Description
This project's goal is that Within six months, the South Carolina State Housing Finance and Development Authority will reduce the number of telephone transfers to an average of one required to route an incoming caller from the Authority's main telephone number to the appropriate source of information for the agency's housing programs. This might be accomplished by proactive questioning by the initial operator and the availability of a comprehensive information database so that many telephone calls could be handled without a transfer.
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Issue Date
1999-02-23
Contributor
Date Accessioned
2012-04-19T13:26:00Z
Date Available
2012-04-19T13:26:00Z
Item Format
Media Type
Document
Item Language
English
Publisher
South Carolina State Library
Digital Collection
South Carolina State Documents Depository
Rights
Copyright status undetermined. For more information contact, South Carolina State Library, 1500 Senate Street, Columbia, South Carolina 29201.
Type
Text
Digital Collection
300ppi, Epson Expression 10000xl flatbed scanner with Adobe Acrobat X Standard software; online version and Archival Master is a PDF/A-1b. Color depth varies by collection: 24-bitcolor, 8-bit grayscale, or black & white.