The information highway : analysis of the correspondence tracking process of the Employee Insurance Program (EIP)

Authors
Price, Gisele
Keywords
South Carolina Budget and Control Board, Employee Insurance Program--Correspondence , Information superhighway--South Carolina
Abstract
Description
With the current correspondence tracking/monitoring process and the anticipated increased workload (changes due to new health care legislation, eligibility criteria, contract disputes, Plan changes, etc.), it is becoming increasingly apparent that the Employee Insurance Program will have difficulty continuing to provide timely, accurate, quality customer service within ten days. If the process is not updated within the next year, EIP could seriously jeopardize its goal of providing timely, accurate, customer service to internal and external customers.
URI
http://hdl.handle.net/10827/7751
Collections
Certified Public Manager Projects (1996-2015)
Thumbnail Image
Files
CPM_Information_Highway_Analysis_Tracking_EIP_2012-04-17.pdf (22.98 MB)
Issue Date
2012-04-17
Contributor
Date Accessioned
2012-08-23T13:33:57Z
Date Available
2012-08-23T13:33:57Z
Item Format
Media Type
Document
Item Language
English
Publisher
South Carolina State Library
Digital Collection
South Carolina State Documents Depository
Rights
Copyright status undetermined. For more information contact, South Carolina State Library, 1500 Senate Street, Columbia, South Carolina 29201.
Type
Text
Digital Collection
300ppi, Epson Expression 10000xl flatbed scanner with Adobe Acrobat X Standard software; online version and Archival Master is a PDF/A-1b. Color depth varies by collection: 24-bitcolor, 8-bit grayscale, or black & white.