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Implementing a Unified Ticketing System with Integrated Automation for HR, IT, and Facilities & Fleet Departments
Mendoza, Luis Gamarra South Carolina Certified Public Manager Program
Mendoza, Luis Gamarra
South Carolina Certified Public Manager Program
Abstract
HR, IT, and Facilities & Fleet at the Commission for the Blind rely on separate, mostly manual processes for initiating and resolving service requests. This project assesses a unified ticketing system that includes automated routing and transparent logging. Employees or Consumer Services staff could submit requests through a single portal, eliminating guesswork about who should be contacted. Automated notifications would keep people updated on a ticket’s progress without repeated follow-up. Overall, standardizing the request process offers significant potential for improving efficiency, service quality, and employee satisfaction.
Issue Date
2025-02-16
Keywords
South Carolina Commission for the Blind--Data processing
Type
Document
Rights
Records, documents, and information made available by the agencies of the South Carolina state government or its subdivisions are made accessible through the South Carolina State Library Depository and are protected under U.S. Copyright law (Title 17, U.S.C.) and South Carolina state law (Title 30 and 60, S.C.C.L.). Distribution rights are determined by the agency or author and users should contact the aforementioned for more information.
Digitization Specifications
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