Customer Satisfaction with Technical Services at the South Carolina Commission for the Blind

Authors
Bundy, David W.
South Carolina Certified Public Manager Program
Keywords
South Carolina Commission for the Blind--Customer services , Consumer satisfaction--South Carolina
Abstract
Customer satisfaction has been selected as a measurable indicator of effectiveness, and each of the 187 consumers who were served by one of the three Assistive Technology Consultants at the South Carolina Commission for the Blind during the previous Federal Fiscal Year were asked to complete a survey. Since SCCB has not previously tracked customer satisfaction for the Technical Services Unit as a separate entity, this study will attempt to establish a baseline measure as well as to suggest potential areas for improvement.
Description
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Issue Date
2017
Contributor
Date Accessioned
2018-04-23T18:34:02Z
Date Available
2018-04-23T18:34:02Z
Item Format
application/pdf
Media Type
Document
Item Language
English
Publisher
South Carolina State Library
Digital Collection
South Carolina State Documents Depository
Rights
Copyright status undetermined. For more information contact, South Carolina State Library, 1500 Senate Street, Columbia, South Carolina 29201.
Type
Text
Digitization Specifications
300ppi, Canon imageFORMULA DR-9050C scanner with CapturePerfect 3, archival and online file is PDF/A-1b.