Customer service initiative in the Department of Health and Environmental Control

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Authors
Thompson, J. Stan
Issue Date
1998
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Text
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Keywords
South Carolina Department of Health and Environmental Control--Customer Services
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Description
The goal of this project is to create a comprehensive agency wide customer service training initiative that will be targeted toward assessed needs as determined by each manager and supervisor of the various organizational units and resulting in continuous improvement. This initiative will include assessments, training, and performance measures as well as an outcome measure of proposed goals of customer service. This outcome measure will be a quantitative measure that results from ongoing assessments of customer service feedback throughout the Agency.
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South Carolina State Library
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Copyright status undetermined. For more information contact, South Carolina State Library, 1500 Senate Street, Columbia, South Carolina 29201.
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