The information highway : analysis of the correspondence tracking process of the Employee Insurance Program (EIP)

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Author

Price, Gisele

Subject

South Carolina Budget and Control Board, Employee Insurance Program--Correspondence; Information superhighway--South Carolina

Description

With the current correspondence tracking/monitoring process and the anticipated increased workload (changes due to new health care legislation, eligibility criteria, contract disputes, Plan changes, etc.), it is becoming increasingly apparent that the Employee Insurance Program will have difficulty continuing to provide timely, accurate, quality customer service within ten days. If the process is not updated within the next year, EIP could seriously jeopardize its goal of providing timely, accurate, customer service to internal and external customers.

URI

http://hdl.handle.net/10827/7751

Collections

• Certified Public Manager Projects

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Date

2012-04-17

Metadata

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Date Accessioned	2012-08-23T13:33:57Z
Date Available	2012-08-23T13:33:57Z
dc.description	With the current correspondence tracking/monitoring process and the anticipated increased workload (changes due to new health care legislation, eligibility criteria, contract disputes, Plan changes, etc.), it is becoming increasingly apparent that the Employee Insurance Program will have difficulty continuing to provide timely, accurate, quality customer service within ten days. If the process is not updated within the next year, EIP could seriously jeopardize its goal of providing timely, accurate, customer service to internal and external customers.
Media Type	Document
Item Language	English
Publisher	South Carolina State Library
Digital Collection	South Carolina State Documents Depository
Rights	Copyright status undetermined. For more information contact, South Carolina State Library, 1500 Senate Street, Columbia, South Carolina 29201.
Type	Text
Digitization Specifications	300ppi, Epson Expression 10000xl flatbed scanner with Adobe Acrobat X Standard software; online version and Archival Master is a PDF/A-1b. Color depth varies by collection: 24-bitcolor, 8-bit grayscale, or black & white.