The information highway : analysis of the correspondence tracking process of the Employee Insurance Program (EIP)
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Description:PDF DocumentMIME type:application/pdfFile Size:22.97Mb
Author
Price, Gisele
Subject
South Carolina Budget and Control Board, Employee Insurance Program--Correspondence; Information superhighway--South CarolinaDescription
With the current correspondence tracking/monitoring process and the anticipated increased workload (changes due to new health care legislation, eligibility criteria, contract disputes, Plan changes, etc.), it is becoming increasingly apparent that the Employee Insurance Program will have difficulty continuing to provide timely, accurate, quality customer service within ten days. If the process is not updated within the next year, EIP could seriously jeopardize its goal of providing timely, accurate, customer service to internal and external customers.Collections
Date
2012-04-17Metadata
Show full item recordDate Accessioned | 2012-08-23T13:33:57Z |
Date Available | 2012-08-23T13:33:57Z |
dc.description | With the current correspondence tracking/monitoring process and the anticipated increased workload (changes due to new health care legislation, eligibility criteria, contract disputes, Plan changes, etc.), it is becoming increasingly apparent that the Employee Insurance Program will have difficulty continuing to provide timely, accurate, quality customer service within ten days. If the process is not updated within the next year, EIP could seriously jeopardize its goal of providing timely, accurate, customer service to internal and external customers. |
Media Type | Document |
Item Language | English |
Publisher | South Carolina State Library |
Digital Collection | South Carolina State Documents Depository |
Rights | Copyright status undetermined. For more information contact, South Carolina State Library, 1500 Senate Street, Columbia, South Carolina 29201. |
Type | Text |
Digitization Specifications | 300ppi, Epson Expression 10000xl flatbed scanner with Adobe Acrobat X Standard software; online version and Archival Master is a PDF/A-1b. Color depth varies by collection: 24-bitcolor, 8-bit grayscale, or black & white. |