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    The information highway : analysis of the correspondence tracking process of the Employee Insurance Program (EIP)

    • File:CPM_Information_Highway_Analysis_Tracking_EIP_2012-04-17.pdf
      Description:PDF Document
      MIME type:application/pdf
      File Size:22.97Mb
    Author
    Price, Gisele
    Subject
    South Carolina Budget and Control Board, Employee Insurance Program--Correspondence; Information superhighway--South Carolina
    Description
    With the current correspondence tracking/monitoring process and the anticipated increased workload (changes due to new health care legislation, eligibility criteria, contract disputes, Plan changes, etc.), it is becoming increasingly apparent that the Employee Insurance Program will have difficulty continuing to provide timely, accurate, quality customer service within ten days. If the process is not updated within the next year, EIP could seriously jeopardize its goal of providing timely, accurate, customer service to internal and external customers.
    URI
    http://hdl.handle.net/10827/7751
    Collections
    • Certified Public Manager Projects
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    PDF Document (22.97Mb)
    Date
    2012-04-17
    Metadata
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    Date Accessioned2012-08-23T13:33:57Z
    Date Available2012-08-23T13:33:57Z
    dc.descriptionWith the current correspondence tracking/monitoring process and the anticipated increased workload (changes due to new health care legislation, eligibility criteria, contract disputes, Plan changes, etc.), it is becoming increasingly apparent that the Employee Insurance Program will have difficulty continuing to provide timely, accurate, quality customer service within ten days. If the process is not updated within the next year, EIP could seriously jeopardize its goal of providing timely, accurate, customer service to internal and external customers.
    Media TypeDocument
    Item LanguageEnglish
    PublisherSouth Carolina State Library
    Digital CollectionSouth Carolina State Documents Depository
    RightsCopyright status undetermined. For more information contact, South Carolina State Library, 1500 Senate Street, Columbia, South Carolina 29201.
    TypeText
    Digitization Specifications300ppi, Epson Expression 10000xl flatbed scanner with Adobe Acrobat X Standard software; online version and Archival Master is a PDF/A-1b. Color depth varies by collection: 24-bitcolor, 8-bit grayscale, or black & white.
    

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