Service level agreements with penalty clause

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Author

Hogue, Nathan

Subject

South Carolina Budget and Control Board, Division of State Information Technology; Service-level agreements--South Carolina

Description

With support from the Division of State Information Technology's leadership and a reasonable level of consensus from the DSIT service delivery teams, it was evident that a process for collecting and reporting Service Level Agreement penalty information was needed. This paper discusses this concept.

URI

http://hdl.handle.net/10827/6640

Collections

• Certified Public Manager Projects

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PDF Document (3.967Mb)

Date

2009

Metadata

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Date Accessioned	2012-04-27T14:45:13Z
Date Available	2012-04-27T14:45:13Z
dc.description	With support from the Division of State Information Technology's leadership and a reasonable level of consensus from the DSIT service delivery teams, it was evident that a process for collecting and reporting Service Level Agreement penalty information was needed. This paper discusses this concept.
Media Type	Document
Item Language	English
Publisher	South Carolina State Library
Digital Collection	South Carolina State Documents Depository
Rights	Copyright status undetermined. For more information contact, South Carolina State Library, 1500 Senate Street, Columbia, South Carolina 29201.
Type	Text
Digitization Specifications	300ppi, Epson Expression 10000xl flatbed scanner with Adobe Acrobat X Standard software; online version and Archival Master is a PDF/A-1b. Color depth varies by collection: 24-bitcolor, 8-bit grayscale, or black & white.