Service level agreements with penalty clause
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Description:PDF DocumentMIME type:application/pdfFile Size:3.967Mb
Author
Hogue, Nathan
Subject
South Carolina Budget and Control Board, Division of State Information Technology; Service-level agreements--South CarolinaDescription
With support from the Division of State Information Technology's leadership and a reasonable level of consensus from the DSIT service delivery teams, it was evident that a process for collecting and reporting Service Level Agreement penalty information was needed. This paper discusses this concept.Collections
Date
2009Metadata
Show full item recordDate Accessioned | 2012-04-27T14:45:13Z |
Date Available | 2012-04-27T14:45:13Z |
dc.description | With support from the Division of State Information Technology's leadership and a reasonable level of consensus from the DSIT service delivery teams, it was evident that a process for collecting and reporting Service Level Agreement penalty information was needed. This paper discusses this concept. |
Media Type | Document |
Item Language | English |
Publisher | South Carolina State Library |
Digital Collection | South Carolina State Documents Depository |
Rights | Copyright status undetermined. For more information contact, South Carolina State Library, 1500 Senate Street, Columbia, South Carolina 29201. |
Type | Text |
Digitization Specifications | 300ppi, Epson Expression 10000xl flatbed scanner with Adobe Acrobat X Standard software; online version and Archival Master is a PDF/A-1b. Color depth varies by collection: 24-bitcolor, 8-bit grayscale, or black & white. |