Service level agreements with penalty clause
Subject
South Carolina Budget and Control Board, Division of State Information Technology; Service-level agreements--South CarolinaDescription
With support from the Division of State Information Technology's leadership and a reasonable level of consensus from the DSIT service delivery teams, it was evident that a process for collecting and reporting Service Level Agreement penalty information was needed. This paper discusses this concept.
Collections
Date
2009Metadata
Show full item record| Creator | Hogue, Nathan | |
| Date Accessioned | 2012-04-27T14:45:13Z | |
| Date Available | 2012-04-27T14:45:13Z | |
| Date of Issue | 2009 | |
| Identifier (URI) | http://hdl.handle.net/10827/6640 | |
| Description | With support from the Division of State Information Technology's leadership and a reasonable level of consensus from the DSIT service delivery teams, it was evident that a process for collecting and reporting Service Level Agreement penalty information was needed. This paper discusses this concept. | |
| Media Type | Document | |
| Item Language | English | |
| Publisher | South Carolina State Library | |
| Digital Collection | South Carolina State Documents Depository | |
| Rights | Copyright status undetermined. For more information contact, South Carolina State Library, 1500 Senate Street, Columbia, South Carolina 29201. | |
| Subject | South Carolina Budget and Control Board, Division of State Information Technology | |
| Subject | Service-level agreements--South Carolina | |
| Title | Service level agreements with penalty clause | |
| Type | Text | |
| Digitization Specifications | 300ppi, Epson Expression 10000xl flatbed scanner with Adobe Acrobat X Standard software; online version and Archival Master is a PDF/A-1b. Color depth varies by collection: 24-bitcolor, 8-bit grayscale, or black & white. |