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    Service level agreements with penalty clause

    • File:CPM_Service_Level_Agreements_Penalty_2009.pdf
      Description:PDF Document
      MIME type:application/pdf
      File Size:3.967Mb
    Author
    Hogue, Nathan
    Subject
    South Carolina Budget and Control Board, Division of State Information Technology; Service-level agreements--South Carolina
    Description
    With support from the Division of State Information Technology's leadership and a reasonable level of consensus from the DSIT service delivery teams, it was evident that a process for collecting and reporting Service Level Agreement penalty information was needed. This paper discusses this concept.
    URI
    http://hdl.handle.net/10827/6640
    Collections
    • Certified Public Manager Projects (1996-2015)
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    PDF Document (3.967Mb)
    Date
    2009
    Metadata
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    Date Accessioned2012-04-27T14:45:13Z
    Date Available2012-04-27T14:45:13Z
    dc.descriptionWith support from the Division of State Information Technology's leadership and a reasonable level of consensus from the DSIT service delivery teams, it was evident that a process for collecting and reporting Service Level Agreement penalty information was needed. This paper discusses this concept.
    Media TypeDocument
    Item LanguageEnglish
    PublisherSouth Carolina State Library
    Digital CollectionSouth Carolina State Documents Depository
    RightsCopyright status undetermined. For more information contact, South Carolina State Library, 1500 Senate Street, Columbia, South Carolina 29201.
    TypeText
    Digitization Specifications300ppi, Epson Expression 10000xl flatbed scanner with Adobe Acrobat X Standard software; online version and Archival Master is a PDF/A-1b. Color depth varies by collection: 24-bitcolor, 8-bit grayscale, or black & white.
    

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