Re-engineering the computer services help desk

dc.creator	Mathis, Elizabeth
dc.date.accessioned	2012-04-23T18:29:54Z
dc.date.available	2012-04-23T18:29:54Z
dc.date.issued	2003-01
dc.identifier.uri	http://hdl.handle.net/10827/6585
dc.description	The goal of this project is to re-engineer the Help Desk at USC into a cohesive group that will assist Computer Services to support the instructional mission of the University, provide the core services for the University IT infrastructure, provide excellent customer service, develop the human resources within our organization, support the operations and continual improvement of the institution, and encourage efficient use of computing and networking among departments.
dc.format.medium	Document
dc.language	English
dc.publisher	South Carolina State Library
dc.relation.ispartof	South Carolina State Documents Depository
dc.rights	Copyright status undetermined. For more information contact, South Carolina State Library, 1500 Senate Street, Columbia, South Carolina 29201.
dc.subject	University of South Carolina Computer Services Division
dc.subject	Data processing service centers--South Carolina
dc.title	Re-engineering the computer services help desk
dc.type	Text
sd.specifications	300ppi, Epson Expression 10000xl flatbed scanner with Adobe Acrobat X Standard software; online version and Archival Master is a PDF/A-1b. Color depth varies by collection: 24-bitcolor, 8-bit grayscale, or black & white.
dc.coverage.spatial	Richland County (S.C.)