Re-engineering the computer services help desk

Mathis, Elizabeth

File:CPM_Re-Engineering_Computer_Services_2003-1.pdf

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University of South Carolina Computer Services Division; Data processing service centers--South Carolina

Description

The goal of this project is to re-engineer the Help Desk at USC into a cohesive group that will assist Computer Services to support the instructional mission of the University, provide the core services for the University IT infrastructure, provide excellent customer service, develop the human resources within our organization, support the operations and continual improvement of the institution, and encourage efficient use of computing and networking among departments.

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http://hdl.handle.net/10827/6585

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Date

2003-01

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Mathis, Elizabeth

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Creator	Mathis, Elizabeth
Date Accessioned	2012-04-23T18:29:54Z
Date Available	2012-04-23T18:29:54Z
Date of Issue	2003-01
Identifier (URI)	http://hdl.handle.net/10827/6585
Description	The goal of this project is to re-engineer the Help Desk at USC into a cohesive group that will assist Computer Services to support the instructional mission of the University, provide the core services for the University IT infrastructure, provide excellent customer service, develop the human resources within our organization, support the operations and continual improvement of the institution, and encourage efficient use of computing and networking among departments.
Media Type	Document
Item Language	English
Publisher	South Carolina State Library
Digital Collection	South Carolina State Documents Depository
Rights	Copyright status undetermined. For more information contact, South Carolina State Library, 1500 Senate Street, Columbia, South Carolina 29201.
Subject	University of South Carolina Computer Services Division
Subject	Data processing service centers--South Carolina
Title	Re-engineering the computer services help desk
Type	Text
Digitization Specifications	300ppi, Epson Expression 10000xl flatbed scanner with Adobe Acrobat X Standard software; online version and Archival Master is a PDF/A-1b. Color depth varies by collection: 24-bitcolor, 8-bit grayscale, or black & white.
County	Richland County (S.C.)