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Telephone transfer reduction

Author
Brooks, Alice
Linhardt, Paul
Subject
South Carolina State Housing Finance and Development Authority; Telephone etiquette--South Carolina
Description
This project's goal is that Within six months, the South Carolina State Housing Finance and Development Authority will reduce the number of telephone transfers to an average of one required to route an incoming caller from the Authority's main telephone number to the appropriate source of information for the agency's housing programs. This might be accomplished by proactive questioning by the initial operator and the availability of a comprehensive information database so that many telephone calls could be handled without a transfer.
URI
http://hdl.handle.net/10827/6560
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Date
1999-02-23
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Date Accessioned2012-04-19T13:26:00Z
Date Available2012-04-19T13:26:00Z
dc.descriptionThis project's goal is that Within six months, the South Carolina State Housing Finance and Development Authority will reduce the number of telephone transfers to an average of one required to route an incoming caller from the Authority's main telephone number to the appropriate source of information for the agency's housing programs. This might be accomplished by proactive questioning by the initial operator and the availability of a comprehensive information database so that many telephone calls could be handled without a transfer.
Media TypeDocument
Item LanguageEnglish
PublisherSouth Carolina State Library
Digital CollectionSouth Carolina State Documents Depository
RightsCopyright status undetermined. For more information contact, South Carolina State Library, 1500 Senate Street, Columbia, South Carolina 29201.
TypeText
Digitization Specifications300ppi, Epson Expression 10000xl flatbed scanner with Adobe Acrobat X Standard software; online version and Archival Master is a PDF/A-1b. Color depth varies by collection: 24-bitcolor, 8-bit grayscale, or black & white.