Enterprise centralized hosted exchange service offering
Description
The Division of the State ClO is a revenue based agency. If staffing is not adequate, customer satisfaction will suffer. If systems are inappropriate, service will suffer and with that customer satisfaction will suffer. The agency must develop appropriate metrics to measure all of these facets and then extend them to other services. By validating systems and staffing estimates we will validate rates for the service.
Collections
Date
2008-01-27Metadata
Show full item record| Creator | Page, Larry | |
| Date Accessioned | 2012-04-10T13:13:45Z | |
| Date Available | 2012-04-10T13:13:45Z | |
| Date of Issue | 2008-01-27 | |
| Identifier (URI) | http://hdl.handle.net/10827/6403 | |
| Description | The Division of the State ClO is a revenue based agency. If staffing is not adequate, customer satisfaction will suffer. If systems are inappropriate, service will suffer and with that customer satisfaction will suffer. The agency must develop appropriate metrics to measure all of these facets and then extend them to other services. By validating systems and staffing estimates we will validate rates for the service. | |
| Media Type | Document | |
| Item Language | English | |
| Publisher | South Carolina State Library | |
| Digital Collection | South Carolina State Documents Depository | |
| Rights | Copyright status undetermined. For more information contact, South Carolina State Library, 1500 Senate Street, Columbia, South Carolina 29201. | |
| Subject | South Carolina Budget and Control Board, Division of the State Chief Information Officer | |
| Title | Enterprise centralized hosted exchange service offering | |
| Type | Text | |
| Digitization Specifications | 300ppi, Epson Expression 10000xl flatbed scanner with Adobe Acrobat X Standard software; online version and Archival Master is a PDF/A-1b. Color depth varies by collection: 24-bitcolor, 8-bit grayscale, or black & white. |