Customer wait time reduction plan

Author
Madison, Sharon B.
Subject
South Carolina Department of Motor Vehicles--Customer services; Call centers--South Carolina
Description
One of the most important and challenging objectives in operating a high-value call center is to provide services that consistently meet or exceed customer expectations. The number one need identified by DMV customers is for DMV to be assessable and responsive. In direct correlation with the agency and Call Center's mission, the purpose of this project is to further reduce customer wait time (accessibility to DMV) to a more acceptable level of four minutes or less.
URI
http://hdl.handle.net/10827/6310
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Date
2004-01-16
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Date Accessioned2012-04-02T18:48:56Z
Date Available2012-04-02T18:48:56Z
dc.descriptionOne of the most important and challenging objectives in operating a high-value call center is to provide services that consistently meet or exceed customer expectations. The number one need identified by DMV customers is for DMV to be assessable and responsive. In direct correlation with the agency and Call Center's mission, the purpose of this project is to further reduce customer wait time (accessibility to DMV) to a more acceptable level of four minutes or less.
Media TypeDocument
Item LanguageEnglish
PublisherSouth Carolina State Library
Digital CollectionSouth Carolina State Documents Depository
RightsCopyright status undetermined. For more information contact, South Carolina State Library, 1500 Senate Street, Columbia, South Carolina 29201.
TypeText
Digitization Specifications300ppi, Epson Expression 10000xl flatbed scanner with Adobe Acrobat X Standard software; online version and Archival Master is a PDF/A-1b. Color depth varies by collection: 24-bitcolor, 8-bit grayscale, or black & white.