Customer service satisfaction assessment

Collins, Carole; Renshaw, Linda

File:CPM_Customer_Service_Satisfaction_Assessment_2002-3-26.pdf

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South Carolina Department of Natural Resources--Customer services; South Carolina Department of Natural Resources--Public opinion

Description

The Conservation Education and Communications Division of the South Carolina Department of Natural Resources does not presently evaluate and monitor our internal customers' satisfaction with quality, production time, cost-effectiveness, and staff interaction on services and goods provided by the division, and we need to be doing that, for accountability, effectiveness and efficiency. If they aren't satisfied, we need to know what areas need changing. This paper addresses those needs.

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http://hdl.handle.net/10827/6309

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Date

2002-03-26

Author

Collins, Carole; Renshaw, Linda

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Creator	Collins, Carole
Creator	Renshaw, Linda
Date Accessioned	2012-04-02T18:45:16Z
Date Available	2012-04-02T18:45:16Z
Date of Issue	2002-03-26
Identifier (URI)	http://hdl.handle.net/10827/6309
Description	The Conservation Education and Communications Division of the South Carolina Department of Natural Resources does not presently evaluate and monitor our internal customers' satisfaction with quality, production time, cost-effectiveness, and staff interaction on services and goods provided by the division, and we need to be doing that, for accountability, effectiveness and efficiency. If they aren't satisfied, we need to know what areas need changing. This paper addresses those needs.
Media Type	Document
Item Language	English
Publisher	South Carolina State Library
Digital Collection	South Carolina State Documents Depository
Rights	Copyright status undetermined. For more information contact, South Carolina State Library, 1500 Senate Street, Columbia, South Carolina 29201.
Subject	South Carolina Department of Natural Resources--Customer services
Subject	South Carolina Department of Natural Resources--Public opinion
Title	Customer service satisfaction assessment
Type	Text
Digitization Specifications	300ppi, Epson Expression 10000xl flatbed scanner with Adobe Acrobat X Standard software; online version and Archival Master is a PDF/A-1b. Color depth varies by collection: 24-bitcolor, 8-bit grayscale, or black & white.