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    Customer service satisfaction assessment

    • File:CPM_Customer_Service_Satisfaction_Assessment_2002-3-26.pdf
      Description:PDF Document
      MIME type:application/pdf
      File Size:1.707Mb
    Author
    Collins, Carole
    Renshaw, Linda
    Subject
    South Carolina Department of Natural Resources--Customer services; South Carolina Department of Natural Resources--Public opinion
    Description
    The Conservation Education and Communications Division of the South Carolina Department of Natural Resources does not presently evaluate and monitor our internal customers' satisfaction with quality, production time, cost-effectiveness, and staff interaction on services and goods provided by the division, and we need to be doing that, for accountability, effectiveness and efficiency. If they aren't satisfied, we need to know what areas need changing. This paper addresses those needs.
    URI
    http://hdl.handle.net/10827/6309
    Collections
    • Certified Public Manager Projects (1996-2015)
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    PDF Document (1.707Mb)
    Date
    2002-03-26
    Metadata
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    Date Accessioned2012-04-02T18:45:16Z
    Date Available2012-04-02T18:45:16Z
    dc.descriptionThe Conservation Education and Communications Division of the South Carolina Department of Natural Resources does not presently evaluate and monitor our internal customers' satisfaction with quality, production time, cost-effectiveness, and staff interaction on services and goods provided by the division, and we need to be doing that, for accountability, effectiveness and efficiency. If they aren't satisfied, we need to know what areas need changing. This paper addresses those needs.
    Media TypeDocument
    Item LanguageEnglish
    PublisherSouth Carolina State Library
    Digital CollectionSouth Carolina State Documents Depository
    RightsCopyright status undetermined. For more information contact, South Carolina State Library, 1500 Senate Street, Columbia, South Carolina 29201.
    TypeText
    Digitization Specifications300ppi, Epson Expression 10000xl flatbed scanner with Adobe Acrobat X Standard software; online version and Archival Master is a PDF/A-1b. Color depth varies by collection: 24-bitcolor, 8-bit grayscale, or black & white.
    

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