Customer service initiative in the Department of Health and Environmental Control

Authors
Thompson, J. Stan
Keywords
South Carolina Department of Health and Environmental Control--Customer Services
Abstract
Description
The goal of this project is to create a comprehensive agency wide customer service training initiative that will be targeted toward assessed needs as determined by each manager and supervisor of the various organizational units and resulting in continuous improvement. This initiative will include assessments, training, and performance measures as well as an outcome measure of proposed goals of customer service. This outcome measure will be a quantitative measure that results from ongoing assessments of customer service feedback throughout the Agency.
URI
http://hdl.handle.net/10827/6307
Collections
Certified Public Manager Projects (1996-2015)
Thumbnail Image
Files
CPM_Customer_Service_Initiative_Dept_of_Health_2004.pdf (4.77 MB)
Issue Date
1998
Contributor
Date Accessioned
2012-04-02T18:29:59Z
Date Available
2012-04-02T18:29:59Z
Item Format
Media Type
Document
Item Language
English
Publisher
South Carolina State Library
Digital Collection
South Carolina State Documents Depository
Rights
Copyright status undetermined. For more information contact, South Carolina State Library, 1500 Senate Street, Columbia, South Carolina 29201.
Type
Text
Digitization Specifications
300ppi, Epson Expression 10000xl flatbed scanner with Adobe Acrobat X Standard software; online version and Archival Master is a PDF/A-1b. Color depth varies by collection: 24-bitcolor, 8-bit grayscale, or black & white.