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    Customer service evaluation

    • File:CPM_Customer_Service_Evaluation_2000-3-1.pdf
      Description:PDF Document
      MIME type:application/pdf
      File Size:434.8Kb
    Author
    Wicker, Richard
    Subject
    South Carolina State Housing Finance and Development Authority, Mortgage Servicing Department--Customer services--Evaluation
    Description
    The goal of this project was to develop a useful tool for identifying specific areas of customer needs and concerns in order to increase customer satisfaction and reduce unnecessary or redundant contact with customers of the Mortgage Servicing Department of the S.C. State Housing Finance and Development Authority.
    URI
    http://hdl.handle.net/10827/6306
    Collections
    • Certified Public Manager Projects
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    PDF Document (434.8Kb)
    Date
    2000-03-01
    Metadata
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    Date Accessioned2012-04-02T18:23:25Z
    Date Available2012-04-02T18:23:25Z
    dc.descriptionThe goal of this project was to develop a useful tool for identifying specific areas of customer needs and concerns in order to increase customer satisfaction and reduce unnecessary or redundant contact with customers of the Mortgage Servicing Department of the S.C. State Housing Finance and Development Authority.
    Media TypeDocument
    Item LanguageEnglish
    PublisherSouth Carolina State Library
    Digital CollectionSouth Carolina State Documents Depository
    RightsCopyright status undetermined. For more information contact, South Carolina State Library, 1500 Senate Street, Columbia, South Carolina 29201.
    TypeText
    Digitization Specifications300ppi, Epson Expression 10000xl flatbed scanner with Adobe Acrobat X Standard software; online version and Archival Master is a PDF/A-1b. Color depth varies by collection: 24-bitcolor, 8-bit grayscale, or black & white.
    

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