Customer service evaluation

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Author

Wicker, Richard

Subject

South Carolina State Housing Finance and Development Authority, Mortgage Servicing Department--Customer services--Evaluation

Description

The goal of this project was to develop a useful tool for identifying specific areas of customer needs and concerns in order to increase customer satisfaction and reduce unnecessary or redundant contact with customers of the Mortgage Servicing Department of the S.C. State Housing Finance and Development Authority.

URI

http://hdl.handle.net/10827/6306

Collections

• Certified Public Manager Projects

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PDF Document (434.8Kb)

Date

2000-03-01

Metadata

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Date Accessioned	2012-04-02T18:23:25Z
Date Available	2012-04-02T18:23:25Z
dc.description	The goal of this project was to develop a useful tool for identifying specific areas of customer needs and concerns in order to increase customer satisfaction and reduce unnecessary or redundant contact with customers of the Mortgage Servicing Department of the S.C. State Housing Finance and Development Authority.
Media Type	Document
Item Language	English
Publisher	South Carolina State Library
Digital Collection	South Carolina State Documents Depository
Rights	Copyright status undetermined. For more information contact, South Carolina State Library, 1500 Senate Street, Columbia, South Carolina 29201.
Type	Text
Digitization Specifications	300ppi, Epson Expression 10000xl flatbed scanner with Adobe Acrobat X Standard software; online version and Archival Master is a PDF/A-1b. Color depth varies by collection: 24-bitcolor, 8-bit grayscale, or black & white.