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Customer satisfaction of the food stamp recertification process in Dillon County
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Description:PDF DocumentMIME type:application/pdfFile Size:2.698Mb
Subject
Consumer satisfaction--South Carolina--Dillon County; Food stamps--South Carolina--Dillon CountyDescription
For years, the Food Stamp certification process for applicants and recipients required them to travel to the Dillon county office at least once a year for a face-to-face (office) interview in order for them to apply or continue to receive benefits. Being a rural county with limited resources, transportation is a barrier for most customers. In an effort to meet the agency's goal to help people live better lives and serve our clients in a more efficient way, the county took advantage of a new recertification option introduced in October 2002 and started the recertification process by telephone. This CPM project served as an opportunity to measure the level of customer satisfaction for Dillon County Food Stamp recipients who have used this process.Collections
Date
2004-02-02Metadata
Show full item record| Date Accessioned | 2012-04-02T16:49:13Z |
| Date Available | 2012-04-02T16:49:13Z |
| dc.description | For years, the Food Stamp certification process for applicants and recipients required them to travel to the Dillon county office at least once a year for a face-to-face (office) interview in order for them to apply or continue to receive benefits. Being a rural county with limited resources, transportation is a barrier for most customers. In an effort to meet the agency's goal to help people live better lives and serve our clients in a more efficient way, the county took advantage of a new recertification option introduced in October 2002 and started the recertification process by telephone. This CPM project served as an opportunity to measure the level of customer satisfaction for Dillon County Food Stamp recipients who have used this process. |
| Media Type | Document |
| Item Language | English |
| Publisher | South Carolina State Library |
| Digital Collection | South Carolina State Documents Depository |
| Rights | Copyright status undetermined. For more information contact, South Carolina State Library, 1500 Senate Street, Columbia, South Carolina 29201. |
| Type | Text |
| Digitization Specifications | 300ppi, Epson Expression 10000xl flatbed scanner with Adobe Acrobat X Standard software; online version and Archival Master is a PDF/A-1b. Color depth varies by collection: 24-bitcolor, 8-bit grayscale, or black & white. |
| dc.coverage.spatial | Dillon County (S.C.) |