Contact center call variation time project
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This paper addresses the length of time it takes to answer telephone calls at the Department of Revenue and ways that the system can be improved.
AuthorPierce, Carol L.
MetadataShow full item record
|Creator||Pierce, Carol L.|
|Date of Issue||2008-01-08|
|Description||This paper addresses the length of time it takes to answer telephone calls at the Department of Revenue and ways that the system can be improved.|
|Publisher||South Carolina State Library|
|Digital Collection||South Carolina State Documents Depository|
|Rights||Copyright status undetermined. For more information contact, South Carolina State Library, 1500 Senate Street, Columbia, South Carolina 29201.|
|Subject||South Carolina Department of Revenue--Customer services|
|Subject||Call centers--South Carolina|
|Title||Contact center call variation time project|
|Digitization Specifications||300ppi, Epson Expression 10000xl flatbed scanner with Adobe Acrobat X Standard software; online version and Archival Master is a PDF/A-1b. Color depth varies by collection: 24-bitcolor, 8-bit grayscale, or black & white.|