Contact center call variation time project
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Pierce, Carol L.
DescriptionThis paper addresses the length of time it takes to answer telephone calls at the Department of Revenue and ways that the system can be improved.
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|dc.description||This paper addresses the length of time it takes to answer telephone calls at the Department of Revenue and ways that the system can be improved.|
|Publisher||South Carolina State Library|
|Digital Collection||South Carolina State Documents Depository|
|Rights||Copyright status undetermined. For more information contact, South Carolina State Library, 1500 Senate Street, Columbia, South Carolina 29201.|
|Digitization Specifications||300ppi, Epson Expression 10000xl flatbed scanner with Adobe Acrobat X Standard software; online version and Archival Master is a PDF/A-1b. Color depth varies by collection: 24-bitcolor, 8-bit grayscale, or black & white.|