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    Contact center call variation time project

    • File:CPM_Contact_Center_Call_Variation_2008-1-18.pdf
      Description:PDF Document
      MIME type:application/pdf
      File Size:17.89Mb
    Author
    Pierce, Carol L.
    Subject
    South Carolina Department of Revenue--Customer services; Call centers--South Carolina
    Description
    This paper addresses the length of time it takes to answer telephone calls at the Department of Revenue and ways that the system can be improved.
    URI
    http://hdl.handle.net/10827/6296
    Collections
    • Certified Public Manager Projects
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    PDF Document (17.89Mb)
    Date
    2008-01-08
    Metadata
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    Date Accessioned2012-03-30T12:26:21Z
    Date Available2012-03-30T12:26:21Z
    dc.descriptionThis paper addresses the length of time it takes to answer telephone calls at the Department of Revenue and ways that the system can be improved.
    Media TypeDocument
    Item LanguageEnglish
    PublisherSouth Carolina State Library
    Digital CollectionSouth Carolina State Documents Depository
    RightsCopyright status undetermined. For more information contact, South Carolina State Library, 1500 Senate Street, Columbia, South Carolina 29201.
    TypeText
    Digitization Specifications300ppi, Epson Expression 10000xl flatbed scanner with Adobe Acrobat X Standard software; online version and Archival Master is a PDF/A-1b. Color depth varies by collection: 24-bitcolor, 8-bit grayscale, or black & white.
    

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