Contact center call variation time project

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Author

Pierce, Carol L.

Subject

South Carolina Department of Revenue--Customer services; Call centers--South Carolina

Description

This paper addresses the length of time it takes to answer telephone calls at the Department of Revenue and ways that the system can be improved.

URI

http://hdl.handle.net/10827/6296

Collections

• Certified Public Manager Projects

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PDF Document (17.89Mb)

Date

2008-01-08

Metadata

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Date Accessioned	2012-03-30T12:26:21Z
Date Available	2012-03-30T12:26:21Z
dc.description	This paper addresses the length of time it takes to answer telephone calls at the Department of Revenue and ways that the system can be improved.
Media Type	Document
Item Language	English
Publisher	South Carolina State Library
Digital Collection	South Carolina State Documents Depository
Rights	Copyright status undetermined. For more information contact, South Carolina State Library, 1500 Senate Street, Columbia, South Carolina 29201.
Type	Text
Digitization Specifications	300ppi, Epson Expression 10000xl flatbed scanner with Adobe Acrobat X Standard software; online version and Archival Master is a PDF/A-1b. Color depth varies by collection: 24-bitcolor, 8-bit grayscale, or black & white.