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Bulk water supply charges of investor-owned public water utilities : improving customer relations

Author
Morgan, Willie J.
Subject
Customer relations--South Carolina; Water utilities--South Carolina--Costs
Description
A review of the various rate structures utilized by the private investor-owned utilities is explored to determine if the complaints managed by the ORS can be reduced by a change in the way bulk water charges are assessed to the customer. This review includes an evaluation of the rate structures approved by the PSC, the number and types of complaints managed by the Consumer Service Department within ORS, billing practices of the various regulated utilities purchasing bulk water for resale to its customers, and the water production method utilized by the various regulated water utilities.
URI
http://hdl.handle.net/10827/6271
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Date
2010-03-02
Metadata
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Date Accessioned2012-03-29T12:19:19Z
Date Available2012-03-29T12:19:19Z
dc.descriptionA review of the various rate structures utilized by the private investor-owned utilities is explored to determine if the complaints managed by the ORS can be reduced by a change in the way bulk water charges are assessed to the customer. This review includes an evaluation of the rate structures approved by the PSC, the number and types of complaints managed by the Consumer Service Department within ORS, billing practices of the various regulated utilities purchasing bulk water for resale to its customers, and the water production method utilized by the various regulated water utilities.
Media TypeDocument
Item LanguageEnglish
PublisherSouth Carolina State Library
Digital CollectionSouth Carolina State Documents Depository
RightsCopyright status undetermined. For more information contact, South Carolina State Library, 1500 Senate Street, Columbia, South Carolina 29201.
TypeText
Digitization Specifications300ppi, Epson Expression 10000xl flatbed scanner with Adobe Acrobat X Standard software; online version and Archival Master is a PDF/A-1b. Color depth varies by collection: 24-bitcolor, 8-bit grayscale, or black & white.