Now showing items 1-6 of 6
Contact Center performance improvement project
(South Carolina State Library, 2015-03-19)
This project proposal focuses on the performance improvement of one specific area of SCDMV, Customer Service Delivery's Contact Center. The research, analysis, and suggested strategies outlined in this project will increase ...
Customer wait time reduction plan
(South Carolina State Library, 2004-01-16)
Contact center call variation time project
(South Carolina State Library, 2008-01-08)
Call center metrics : a measure of customer satisfaction
(South Carolina State Library, 2011-01-06)
Call Center and Filing Efficiency Study : A Roadmap for Improving Division Productivity
(South Carolina State Library, 2015-02-03)
This study is being done to determine if the business filings division, and the agency in general, would be able to meet its customer service goals on a more consistent basis by creating a call center for the agency, and ...
Call & visitors centers study : (hours of operation, part-time staffing, retention, and employee satisfaction)
(South Carolina State Library, 2013-04-08)