How to efficiently improve our contact center

Author
Hart, Kate
South Carolina Certified Public Manager Program
Subject
South Carolina Department of Motor Vehicles--Customer services
The purpose of this paper is to review our current processes and develop a way to efficiently improve our customer contact center. The South Carolina Department of Motor Vehicles customer contact center is commonly the first point of contact for many SCDMV customers. Our job is to respond to customer inquiries about SCDMV products and services.
URI
https://dc.statelibrary.sc.gov/handle/10827/47563
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Date
2022-02-07
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Date Accessioned2023-01-23T20:18:51Z
Date Available2023-01-23T20:18:51Z
Item Formatapplication/pdf
Media TypeDocument
RightsCopyright status determined to be in the public domain on April 27, 2020 by United States Supreme Court ruling (Georgia et al., Petitioners v. Public.Resource.Org, Inc. : 590 U.S.__(2020))
TypeText
Digitization SpecificationsThis South Carolina State Document was either saved from a document available publicly online in PDF format or converted to PDF using Adobe Acrobat DC.