Now showing items 41-60 of 193

    • Project management policy and standard operating procedures 

      Wallace, Jennifer; South Carolina Certified Public Manager Program (South Carolina State Library, 2020-02-03)
      The Department of Juvenile Justice presently does not have a policy or standard operating procedures to provide guidance and governance on how the Agency accepts, plans, executes, and monitors projects. Developing a ...
    • Process improvement in payables for travel related documents 

      Skeen, Michelle; South Carolina Certified Public Manager Program (South Carolina State Library, 2020-03-01)
      The Accounts Payable Department is charged with reviewing expenditure documentation for accuracy and validity, and giving final approval for disbursing funds for payment of goods and services. Currently we electronically ...
    • Optimizing employee relations 

      Crum, Jenna Y.; South Carolina Certified Public Manager Program (South Carolina State Library, 2020-01-22)
      The goal of this research project is to better manage the demand for Employee Relations services across SCDOR’s 7 office locations through the implementation of improved or new processes, techniques, and/or technologies.
    • Improving vendor performance management and tracking across state agencies 

      Craig, Kimber H.; South Carolina Certified Public Manager Program (South Carolina State Library, 2020-01)
      The ability to document a vendor’s performance on prior contracts is critical to evaluating vendor responsibility. Currently, each agency measures a vendor’s performance independently. There is no standardized process ...
    • Impact of product development 

      Druce, Jennifer R.; South Carolina Certified Public Manager Program (South Carolina State Library, 2020-02-03)
      “Product development” refers to the real estate component of economic development. In 2014 the General Assembly established the LocateSC fund. This new fund was created specifically to proactively prepare property for ...
    • Engaging families in school-based mental health services 

      Mitchell-Oliver, Karen; South Carolina Certified Public Manager Program (South Carolina State Library, 2020-02-01)
      SCDMH believes family participation in treatment is essential to the recovery process. To ensure we support the recovery of people with mental illness, our school-based clinicians are rated on providing 20% of family therapy ...
    • Duplication of recording sccomplishments within the South Carolina Forestry Commission Project Foresters’ reporting system 

      Weeks, Michael; South Carolina Certified Public Manager Program (South Carolina State Library, 2020-02-24)
      Currently South Carolina Forestry Commission Project Foresters use six different report formats to document their accomplishments each month. There is a need to streamline the process to avoid duplication and eliminate ...
    • Developing our claims employees 

      Stevenson, Nancy D.; South Carolina Certified Public Manager Program (South Carolina State Library, 2020-02-05)
      The Insurance Reserve Fund hires employees from the private sector who have insurance claims handling experience. These employees need to transition from private sector claims handling to the challenges of governmental ...
    • Developing a standardized process for customized training requests and contracts 

      South Carolina Certified Public Manager Program; Curry, Serphia D. (South Carolina State Library, 2020-02-11)
      There is currently no standard process to receive customized training requests, create training proposals, and track requests and contracts for our customized trainings. The Statewide Training team needs a standard process ...
    • Vehicle collision advisory letter 

      Burrell, Sonya S.; South Carolina Certified Public Manager Program (South Carolina State Library, 2020-03-17)
      This paper will examine the percentage of customers who are not insured, suggesting better practices for informing customers about the requirements before and after a suspension is placed on their driver’s license, which ...
    • VPN access process 

      Lambert, Rick; South Carolina Certified Public Manager Program (South Carolina State Library, 2020-01-24)
      The goal of this project is to examine the request process for Virtual Private Network (VPN) access to sensitive systems on campus. A VPN allows access to systems on campus that may contain sensitive information or to ...
    • Reducing federal share of Medicaid overpayments 

      Hames, Barry; South Carolina Certified Public Manager Program (South Carolina State Library, 2020-02-03)
      South Carolina Department of Health and Human Services needs an effective method to identify, document, and report Medicaid providers who owe overpayments, but have declared bankruptcy and/or gone out of business, and the ...
    • Is your business better because of us? : the journey to determining impact 

      Teasdel, Ashley; South Carolina Certified Public Manager Program (South Carolina State Library, 2019-12-27)
      The Business Services Division has experienced an increase over the past few years in business support inquiries, which points to the quality of service, relevant programmatic support based on the needs in the marketplace ...
    • Improving the juvenile grievance delivery process 

      Samuel, Vontresa T.; South Carolina Certified Public Manager Program (South Carolina State Library, 2020-02-03)
      The Juvenile Family Relations Coordinators spend numerous hours traveling to the camps to collect grievances. The research for the Certified Public Managers project will serve to evaluate the current processes for collecting ...
    • Methods for the South Carolina Department of Health and Environmental Control to fund disaster response activities 

      Blair, Jamie D.; South Carolina Certified Public Manager Program (South Carolina State Library, 2019-02-03)
      Currently, there is not a process to fund disaster response and recovery within the Department of Health and Environmental Control (DHEC). This also applies to other state agencies, county, and local jurisdictions without ...
    • Improving customer service through call recording 

      Ellison, Shukura; South Carolina Certified Public Manager Program (South Carolina State Library, 2020-02-03)
      The primary job function of the Call Center is to educate and provide accurate information to customers for Business Registration, Individual Income, Sales and Use, Employer Withholding, Corporate, Partnership, Fiduciary ...
    • FMLA/ADA/Workers compensation compliance 

      Hart, Selina N.; South Carolina Certified Public Manager Program (South Carolina State Library, 2020-09-17)
      This study is an analysis of the Department of Administration Office of Human Resources’ policies relating to the Family and Medical Leave Act of 1993. Its goal is to improve employees’ knowledge and access to the policies ...
    • Determination of the most accurate resource for developing engineering design fee estimates 

      Necker, Jennifer; South Carolina Certified Public Manager Program (South Carolina State Library, 2020-02-11)
      This paper discusses contract negotiations between SCDOT and engineering firms involving design fee estimates for the construction of bridges, in particular.
    • Bridging the gap between compliance officer and complainant 

      Price, Charles R.; South Carolina Certified Public Manager Program (South Carolina State Library, 2020-02-03)
      This paper's focus is to improve the quality of information received from complainants, ensure consensus between the complainant and the Compliance Officer at OSHA, ensure validity of the violation or violations in the ...
    • An eye to the future : the South Carolina Department of Motor Vehicles moves towards implementing portal for vision screening results 

      Phillips, Lauren; South Carolina Certified Public Manager Program (South Carolina State Library, 2020-01-09)
      The focus of this project is the creation of the electronic portal to electronically transmit vision screening results to the SCDMV in order to continue allowing South Carolinians the ability to renew their driver’s license ...