Now showing items 21-40 of 158

    • Improving customer service through call recording 

      Ellison, Shukura; South Carolina Certified Public Manager Program (South Carolina State Library, 2020-02-03)
      The primary job function of the Call Center is to educate and provide accurate information to customers for Business Registration, Individual Income, Sales and Use, Employer Withholding, Corporate, Partnership, Fiduciary ...
    • FMLA/ADA/Workers compensation compliance 

      Hart, Selina N.; South Carolina Certified Public Manager Program (South Carolina State Library, 2020-09-17)
      This study is an analysis of the Department of Administration Office of Human Resources’ policies relating to the Family and Medical Leave Act of 1993. Its goal is to improve employees’ knowledge and access to the policies ...
    • Determination of the most accurate resource for developing engineering design fee estimates 

      Necker, Jennifer; South Carolina Certified Public Manager Program (South Carolina State Library, 2020-02-11)
      This paper discusses contract negotiations between SCDOT and engineering firms involving design fee estimates for the construction of bridges, in particular.
    • Bridging the gap between compliance officer and complainant 

      Price, Charles R.; South Carolina Certified Public Manager Program (South Carolina State Library, 2020-02-03)
      This paper's focus is to improve the quality of information received from complainants, ensure consensus between the complainant and the Compliance Officer at OSHA, ensure validity of the violation or violations in the ...
    • An eye to the future : the South Carolina Department of Motor Vehicles moves towards implementing portal for vision screening results 

      Phillips, Lauren; South Carolina Certified Public Manager Program (South Carolina State Library, 2020-01-09)
      The focus of this project is the creation of the electronic portal to electronically transmit vision screening results to the SCDMV in order to continue allowing South Carolinians the ability to renew their driver’s license ...
    • An assessment of SCDOT design-build project schedules 

      Gaskins, Chris J.; South Carolina Certified Public Manager Program (South Carolina State Library, 2020-03-30)
      This project has gathered and analyzed SCDOT design-build project schedule data for the last ten years and attempted to understand if design-build projects are being delivered on schedule, and if not, what factors are ...
    • A case for continuous compliance 

      Jackson, James; South Carolina Certified Public Manager Program (South Carolina State Library, 2020-02-25)
      This paper highlights the need for a continuous accreditation process at Spartanburg Community College.
    • Improving the code release process by pre-defining testing instructions 

      Simmons, Clifton L.; South Carolina Certified Public Manager Program (South Carolina State Library, 2020-01-22)
      The Configuration Management (CM) team of the Information Technology Department at SCDMV is charged with getting onsite developed code into Production quickly and accurately. If a defect is found after the code has been ...
    • Unemployment insurance predictive analytics behavioral modification for integrity 

      Clamp, Ronnie; South Carolina Certified Public Manager Program (South Carolina State Library, 2020-01-31)
      The Department of Employment and Workforce’s continued commitment to integrity has recently yielded deployment of modernized systems for both the tax and benefit programs. The systems have delivered many efficiencies for ...
    • What types of posts are most engaging on LinkedIn? 

      Weaver, Dorothy; South Carolina Certified Public Manager Program (South Carolina State Library, 2020-02-02)
      As one of the primary state agencies responsible for promoting the relationship between employers and employees, our brand awareness and the plethora of workforce services we offer is in need of more exposure throughout ...
    • Reimagining Palmetto scene 2.0 

      Nunnley, Cheryl L.; South Carolina Certified Public Manager Program (South Carolina State Library, 2020-02-03)
      The goal of the project is to research the up/down ratings from month to month and the variances in viewership pf Palmetto Scene. This CPM project will attempt to get the program on track (internally) and implement fresh ...
    • Improving the quality of South Carolina Fire Academy classes through a better course evaluation process 

      South Carolina Certified Public Manager Program; Turner, Miranda (South Carolina State Library, 2020-02-12)
      At the conclusion of every class given by the Fire Academy there is a mandatory course evaluation form that must be filled out by each student who attended the class. The goal of this project is to insure that we are ...
    • PEBA knowledge management system 

      Geathers, LaShanti; South Carolina Certified Public Manager Program (South Carolina State Library, 2020-02-03)
      PEBA is in the process of updating its information systems which required each department to document its processes. To improve the internal administrative processes used to deliver services to members, PEBA would like to ...
    • Teach like a titan : fostering faculty excellence at Central Carolina Technical College 

      Gage, Lisa J.; South Carolina Certified Public Manager Program (South Carolina State Library, 2020-03-05)
      Standardized, consistent college-wide initiatives are needed at CCTC that provide curriculum and instructional oversight, training, and resources to enhance and improve faculty skills, ensure courses follow Department of ...
    • Improving customer service through call recording 

      Ellison, Shukura (South Carolina State Library, 2020-02-03)
      In 2013 the Department of Revenue formed the Call Center to assist and educate taxpayers with basic tax questions regarding the big four tax types, Individual Income, Sales and Use, Employer Withholding, and Corporate. ...
    • Impact of product development 

      Druce, Jennifer R. (South Carolina State Library, 2020-02-03)
      After the LocateSC fund was created, Commerce worked to establish competitive initiatives that the fund would be used to support. Requirements were developed and programs were established that provided counties and regional ...
    • FMLA/ADA/Workers Compensation Compliance 

      Hart, Selina N. (South Carolina State Library, 2020)
      This project begins with an analysis of the Department of Administration's Office of Human Resources' policies relating to the Family and Medical Leave Act of 1993, the Americans with Disabilities Act and Workers Compensation ...
    • Engaging families in school-based mental health services 

      Mitchell-Oliver, Karen (South Carolina State Library, 2020-02-01)
      The South Carolina Department of Mental Health has mental health clinicians in schools, police departments, 911 centers, and hospitals across the Charleston/Dorchester area. This project focuses on improving family engagement ...
    • Duplication of recording accomplishments within the South Carolina Forestry Commission Project Foresters' Reporting System 

      Weeks, Michael (South Carolina State Library, 2020)
      This project takes a look at the six different ways that Project Foresters of the South Carolina Forestry Commission record their data for reports. The research seeks to show how to best streamline the process for less ...
    • Developing our claims employees 

      Stevenson, Nancy D. (South Carolina State Library, 2020-02-05)
      The Insurance Reserve Fund under the State Fiscal Accountability Authority provides property and liability insurance to all State agencies and various local governmental entities, including Counties, Municipalities, School ...