Improving vendor performance management and tracking across state agencies

Abstract

The ability to document a vendor’s performance on prior contracts is critical to evaluating vendor responsibility. Currently, each agency measures a vendor’s performance independently. There is no standardized process for collecting, tracking, and reporting a vendor’s performance on contracts across the state. Nor is there an established method for agencies to share this information with each other. A centralized tracking and reporting process is needed to monitor vendor performance on contracts statewide.