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dc.contributorSouth Carolina Certified Public Manager Program
dc.creatorEllison, Shukura
dc.date.accessioned2021-04-30T16:01:59Z
dc.date.available2021-04-30T16:01:59Z
dc.date.issued2020-02-03
dc.identifier.urihttps://dc.statelibrary.sc.gov/handle/10827/37047
dc.description.abstractIn 2013 the Department of Revenue formed the Call Center to assist and educate taxpayers with basic tax questions regarding the big four tax types, Individual Income, Sales and Use, Employer Withholding, and Corporate. This project looks at the need for call recording due to the rise in callers to the agency to improve service to the public.
dc.formatapplication/pdf
dc.format.mediumDocument
dc.languageEnglish
dc.publisherSouth Carolina State Library
dc.relation.ispartofSouth Carolina State Documents Depository
dc.rightsThis South Carolina State Document was provided directly by the Division of Human Resources in PDF format.
dc.subjectSouth Carolina Department of Revenue
dc.subjectCall centers
dc.titleImproving customer service through call recording
dc.typeText
sd.specificationsThis South Carolina State Document was either saved from a document available publicly online in PDF format or converted to PDF using Adobe Acrobat DC.


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