Improving customer service through call recording
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Description:PDF fileMIME type:application/pdfFile Size:798.4Kb
Author
Ellison, Shukura
In 2013 the Department of Revenue formed the Call Center to assist and educate taxpayers with basic tax questions regarding the big four tax types, Individual Income, Sales and Use, Employer Withholding, and Corporate. This project looks at the need for call recording due to the rise in callers to the agency to improve service to the public.
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Date
2020-02-03Metadata
Show full item recordContributor | South Carolina Certified Public Manager Program |
Date Accessioned | 2021-04-30T16:01:59Z |
Date Available | 2021-04-30T16:01:59Z |
Item Format | application/pdf |
Media Type | Document |
Item Language | English |
Publisher | South Carolina State Library |
Digital Collection | South Carolina State Documents Depository |
Rights | This South Carolina State Document was provided directly by the Division of Human Resources in PDF format. |
Type | Text |
Digitization Specifications | This South Carolina State Document was either saved from a document available publicly online in PDF format or converted to PDF using Adobe Acrobat DC. |