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    Improving customer service through call recording

    • File:CPM_Improving_Customer_Service_Through_Call_Recording_2020-02-03.pdf
      Description:PDF file
      MIME type:application/pdf
      File Size:798.4Kb
    Author
    Ellison, Shukura
    Subject
    South Carolina Department of Revenue; Call centers
    In 2013 the Department of Revenue formed the Call Center to assist and educate taxpayers with basic tax questions regarding the big four tax types, Individual Income, Sales and Use, Employer Withholding, and Corporate. This project looks at the need for call recording due to the rise in callers to the agency to improve service to the public.
    URI
    https://dc.statelibrary.sc.gov/handle/10827/37047
    Collections
    • Certified Public Manager Projects
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    Date
    2020-02-03
    Metadata
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    ContributorSouth Carolina Certified Public Manager Program
    Date Accessioned2021-04-30T16:01:59Z
    Date Available2021-04-30T16:01:59Z
    Item Formatapplication/pdf
    Media TypeDocument
    Item LanguageEnglish
    PublisherSouth Carolina State Library
    Digital CollectionSouth Carolina State Documents Depository
    RightsThis South Carolina State Document was provided directly by the Division of Human Resources in PDF format.
    TypeText
    Digitization SpecificationsThis South Carolina State Document was either saved from a document available publicly online in PDF format or converted to PDF using Adobe Acrobat DC.
    

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