Improving customer service through call recording

Ellison, Shukura

File:CPM_Improving_Customer_Service_Through_Call_Recording_2020-02-03.pdf

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Author

Ellison, Shukura

Subject

South Carolina Department of Revenue; Call centers

In 2013 the Department of Revenue formed the Call Center to assist and educate taxpayers with basic tax questions regarding the big four tax types, Individual Income, Sales and Use, Employer Withholding, and Corporate. This project looks at the need for call recording due to the rise in callers to the agency to improve service to the public.

URI

https://dc.statelibrary.sc.gov/handle/10827/37047

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Certified Public Manager Projects

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Date

2020-02-03

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Contributor	South Carolina Certified Public Manager Program
Date Accessioned	2021-04-30T16:01:59Z
Date Available	2021-04-30T16:01:59Z
Item Format	application/pdf
Media Type	Document
Item Language	English
Publisher	South Carolina State Library
Digital Collection	South Carolina State Documents Depository
Rights	This South Carolina State Document was provided directly by the Division of Human Resources in PDF format.
Type	Text
Digitization Specifications	This South Carolina State Document was either saved from a document available publicly online in PDF format or converted to PDF using Adobe Acrobat DC.