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dc.creatorEllison, Ruchelle W.
dc.creatorSouth Carolina Certified Public Manager Program
dc.date.accessioned2019-09-04T13:59:46Z
dc.date.available2019-09-04T13:59:46Z
dc.date.issued2019-01-30
dc.identifier.urihttp://hdl.handle.net/10827/31432
dc.description.abstractThe goal of this project is to determine whether the South Carolina Department on Aging is effectively and efficiently utilizing all resources at the front desk to give exceptional customer service to clients and constituents. The main goal of the receptionist is to receive calls, transfer calls, and to input all calls into the database. Currently, there are no adequate processes and procedures in place to ensure that the calls have been properly transferred, inputted, and assisted. If these processes were in place, through accountability and controls, the agency can leverage the data and increase effectiveness and efficiency, which would ensure that clients receive adequate services to meet their needs.
dc.formatapplication/pdf
dc.format.mediumDocument
dc.languageEnglish
dc.publisherSouth Carolina State Library
dc.relation.ispartofSouth Carolina State Documents Depository
dc.rightsCopyright status undetermined. For more information contact, South Carolina State Library, 1500 Senate Street, Columbia, South Carolina 29201.
dc.subjectSouth Carolina Department on Aging--Customer services
dc.titleImproving customer service through efficient and effective processes and procedures
dc.typeText
sd.specificationsThis South Carolina State Document was either saved from a document available publicly online in PDF format or converted to PDF using Adobe Acrobat DC.


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