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    Improving customer service through efficient and effective processes and procedures

    • File:CPM_Improving_Customer_Service_Through_Efficient_and_Effective_Processes_and_Procedures_2019.pdf
      Description:PDF file
      MIME type:application/pdf
      File Size:890.8Kb
    Author
    Ellison, Ruchelle W.
    South Carolina Certified Public Manager Program
    Subject
    South Carolina Department on Aging--Customer services
    The goal of this project is to determine whether the South Carolina Department on Aging is effectively and efficiently utilizing all resources at the front desk to give exceptional customer service to clients and constituents. The main goal of the receptionist is to receive calls, transfer calls, and to input all calls into the database. Currently, there are no adequate processes and procedures in place to ensure that the calls have been properly transferred, inputted, and assisted. If these processes were in place, through accountability and controls, the agency can leverage the data and increase effectiveness and efficiency, which would ensure that clients receive adequate services to meet their needs.
    URI
    http://hdl.handle.net/10827/31432
    Collections
    • Certified Public Manager Projects
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    Date
    2019-01-30
    Metadata
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    Date Accessioned2019-09-04T13:59:46Z
    Date Available2019-09-04T13:59:46Z
    Item Formatapplication/pdf
    Media TypeDocument
    Item LanguageEnglish
    PublisherSouth Carolina State Library
    Digital CollectionSouth Carolina State Documents Depository
    RightsCopyright status undetermined. For more information contact, South Carolina State Library, 1500 Senate Street, Columbia, South Carolina 29201.
    TypeText
    Digitization SpecificationsThis South Carolina State Document was either saved from a document available publicly online in PDF format or converted to PDF using Adobe Acrobat DC.
    

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