Improving customer service through efficient and effective processes and procedures
File:CPM_Improving_Customer_Service_Through_Efficient_and_Effective_Processes_and_Procedures_2019.pdfDescription:PDF fileMIME type:application/pdfFile Size:890.8Kb
Ellison, Ruchelle W.
South Carolina Certified Public Manager Program
The goal of this project is to determine whether the South Carolina Department on Aging is effectively and efficiently utilizing all resources at the front desk to give exceptional customer service to clients and constituents. The main goal of the receptionist is to receive calls, transfer calls, and to input all calls into the database. Currently, there are no adequate processes and procedures in place to ensure that the calls have been properly transferred, inputted, and assisted. If these processes were in place, through accountability and controls, the agency can leverage the data and increase effectiveness and efficiency, which would ensure that clients receive adequate services to meet their needs.
MetadataShow full item record
|Publisher||South Carolina State Library|
|Digital Collection||South Carolina State Documents Depository|
|Digitization Specifications||This South Carolina State Document was either saved from a document available publicly online in PDF format or converted to PDF using Adobe Acrobat DC.|