Now showing items 1-3 of 3
Contact Center performance improvement project
(South Carolina State Library, 2015-03-19)
This project proposal focuses on the performance improvement of one specific area of SCDMV, Customer Service Delivery's Contact Center. The research, analysis, and suggested strategies outlined in this project will increase ...
Call Center and Filing Efficiency Study : A Roadmap for Improving Division Productivity
(South Carolina State Library, 2015-02-03)
This study is being done to determine if the business filings division, and the agency in general, would be able to meet its customer service goals on a more consistent basis by creating a call center for the agency, and ...
Effective and Efficient Agent Development Can Increase Positive Productivity
(South Carolina State Library, 2017-02-10)
The goal of this project is to determine if a new effective and efficient agent development program will achieve the following goals: 1. Increase the number of calls taken per agent. 2. Lower the talk time of the agents. ...