Customer Satisfaction with Technical Services at the South Carolina Commission for the Blind
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Bundy, David W.
South Carolina Certified Public Manager Program
SubjectSouth Carolina Commission for the Blind--Customer services; Consumer satisfaction--South Carolina
Customer satisfaction has been selected as a measurable indicator of effectiveness, and each of the 187 consumers who were served by one of the three Assistive Technology Consultants at the South Carolina Commission for the Blind during the previous Federal Fiscal Year were asked to complete a survey. Since SCCB has not previously tracked customer satisfaction for the Technical Services Unit as a separate entity, this study will attempt to establish a baseline measure as well as to suggest potential areas for improvement.
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|Publisher||South Carolina State Library|
|Digital Collection||South Carolina State Documents Depository|
|Rights||Copyright status undetermined. For more information contact, South Carolina State Library, 1500 Senate Street, Columbia, South Carolina 29201.|
|Digitization Specifications||300ppi, Canon imageFORMULA DR-9050C scanner with CapturePerfect 3, archival and online file is PDF/A-1b.|