Customer Satisfaction with Technical Services at the South Carolina Commission for the Blind

Bundy, David W.; South Carolina Certified Public Manager Program

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Subject

South Carolina Commission for the Blind--Customer services; Consumer satisfaction--South Carolina

Abstract

Customer satisfaction has been selected as a measurable indicator of effectiveness, and each of the 187 consumers who were served by one of the three Assistive Technology Consultants at the South Carolina Commission for the Blind during the previous Federal Fiscal Year were asked to complete a survey. Since SCCB has not previously tracked customer satisfaction for the Technical Services Unit as a separate entity, this study will attempt to establish a baseline measure as well as to suggest potential areas for improvement.

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http://hdl.handle.net/10827/27062

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Certified Public Manager Projects

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Date

2017

Author

Bundy, David W.; South Carolina Certified Public Manager Program

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Creator	Bundy, David W.
Creator	South Carolina Certified Public Manager Program
Date Accessioned	2018-04-23T18:34:02Z
Date Available	2018-04-23T18:34:02Z
Date of Issue	2017
Identifier (URI)	http://hdl.handle.net/10827/27062
Description	Customer satisfaction has been selected as a measurable indicator of effectiveness, and each of the 187 consumers who were served by one of the three Assistive Technology Consultants at the South Carolina Commission for the Blind during the previous Federal Fiscal Year were asked to complete a survey. Since SCCB has not previously tracked customer satisfaction for the Technical Services Unit as a separate entity, this study will attempt to establish a baseline measure as well as to suggest potential areas for improvement.
Item Format	application/pdf
Media Type	Document
Item Language	English
Publisher	South Carolina State Library
Digital Collection	South Carolina State Documents Depository
Rights	Copyright status undetermined. For more information contact, South Carolina State Library, 1500 Senate Street, Columbia, South Carolina 29201.
Subject	South Carolina Commission for the Blind--Customer services
Subject	Consumer satisfaction--South Carolina
Title	Customer Satisfaction with Technical Services at the South Carolina Commission for the Blind
Type	Text
Digitization Specifications	300ppi, Canon imageFORMULA DR-9050C scanner with CapturePerfect 3, archival and online file is PDF/A-1b.