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dc.creatorSouth Carolina Department of Health and Human Services
dc.date.accessioned2014-08-20T18:56:02Z
dc.date.available2014-08-20T18:56:02Z
dc.date.created2014-08-20
dc.date.issued2012-06
dc.identifier.urihttp://hdl.handle.net/10827/16065
dc.descriptionAs part of its continuing effort to evaluate the services it provides to its Medicaid clients, the South Carolina Department of Health and Human Services commissioned the University of South Carolina’s Institute for Public Service and Policy Research to conduct a survey of clients who called the Department’s consumer service line. The questionnaire used in this study covered a number of different topics, including access to care; emergency room usage; eligibility barriers; co-payments; communication; customer service; managed care; and transportation. This report provides the results for all respondents as well as breakdowns for key indicators among demographic groups.
dc.formatapplication/pdf
dc.format.mediumDocument
dc.languageEnglish
dc.publisherSouth Carolina State Library
dc.relation.ispartofSouth Carolina State Documents Depository
dc.rightsCopyright status undetermined. For more information contact, South Carolina State Library, 1500 Senate Street, Columbia, South Carolina 29201.
dc.subjectSouth Carolina Department of Health and Human Services
dc.subjectTelephone surveys--South Carolina
dc.titleTelephone Client Satisfaction Survey
dc.typeText
sd.specificationsThis South Carolina State Document was either saved from a document available publicly online in PDF format or converted to PDF using Adobe Acrobat X Professional.


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