The South Carolina Department of Consumer Affairs was established in 1974 to be the state consumer protection agency. The Department of Consumer Affairs helps to formulate and modify consumer laws, policies and regulations; regulates the consumer credit marketplace; resolves complaints arising out of the production, promotion or sale of consumer goods or services in South Carolina, whether or not credit is involved; and promotes a healthy competitive business climate with mutual confidence between buyers and sellers. Overall, the agency protects consumers while giving due regard to those businesses acting in a fair and honest manner.

Collections in this community

Recent Submissions

  • State of credit report 

    South Carolina Department of Consumer Affairs (South Carolina State Library, 2022)
    The purpose of the State of Credit Report (SOCR) is to provide information and analysis of existing and emerging trends in the consumer credit marketplace in South Carolina. The 2022 SOCR focuses on the use of credit in ...
  • Spotlight : home rental scams 

    South Carolina Department of Consumer Affairs (South Carolina State Library, 2022-03-22)
    As you shop around for a new place, be on guard against scammers who list fake places to live. Scammers advertise rentals that either don’t exist or aren’t available to trick you into sending money and giving over personal ...
  • 2021 homeowner association report executive summary 

    South Carolina Department of Consumer Affairs (South Carolina State Library, 2021)
    This annual report gives statistics on complaints against homeowners' associations in South Carolina.
  • 2020 homeowner association report executive summary 

    South Carolina Department of Consumer Affairs (South Carolina State Library, 2020)
    This annual report gives statistics on complaints against homeowners' associations in South Carolina.
  • Guide for auto dealers 

    South Carolina Department of Consumer Affairs (South Carolina State Library, 2022-02)
    This guide from the Department of Consumer Affairs explains the responsibilities of car dealers including advertising, TILA and recurring issues, SCDCA required filings, debt collection, lemon law & GAP and protecting ...
  • Identity theft toolkit : what you need to do 

    South Carolina Department of Consumer Affairs (South Carolina State Library, 2021-11)
    This toolkit is meant to serve as a guide to consumers who are victims of identity theft. The steps enclosed are general and apply to most identity theft situations. You may need to take additional steps tp resolve your ...
  • Fiscal Year 2020-2021 accountability report 

    South Carolina Department of Consumer Affairs (South Carolina State Library, 2021)
    South Carolina laws require that each state agency publish and submit to the Governor and the General Assembly an annual accountability report that contains the agency's or department's mission, objectives to accomplish ...
  • Step by step : utilities fraud 

    South Carolina Department of Consumer Affairs (South Carolina State Library, 2021-03-15)
    Utility fraud comes in several forms. The most common involves the opening of a fraudulent account - for cable, electricity, water or gas - in a consumer’s name without his or her knowledge. Report fraudulent accounts to ...
  • Step by step : student loans 

    South Carolina Department of Consumer Affairs (South Carolina State Library, 2021-03-15)
    An identity thief may use your personal or financial information to get a student loan. Contact the school or program that opened the loan and ask them to close it. This paper tells how to deal with affected student loans.
  • Step by step : medical ID theft 

    South Carolina Department of Consumer Affairs (South Carolina State Library, 2021-03-15)
    If an identity thief gets medical treatments using your name, the thief’s medical information could be added to your medical, health insurance and payment records. For example, pertinent information such as blood type, ...
  • Step by step : investment accounts 

    South Carolina Department of Consumer Affairs (South Carolina State Library, 2021-03-15)
    An identity thief may tamper with your investments or brokerage accounts. Contact your broker to report the transactions. Be sure to report it to the Securities and Exchange Commission, also. This paper explains how to ...
  • Step by step : income tax fraud 

    South Carolina Department of Consumer Affairs (South Carolina State Library, 2021-03-15)
    If you think someone has misused your Social Security number to get a job or tax refund - or the IRS sends you a notice indicating a problem - contact the IRS and/or the SC Department of Revenue immediately.
  • Step by step : government-issued identification 

    South Carolina Department of Consumer Affairs (South Carolina State Library, 2021-03-15)
    If your government-issued identification - for example your driver’s license or passport - has been lost, stolen or fraudulently misused, contact the issuing agency. This paper explains how to report lost, stolen or missing ID.
  • Step by step : dealing with debt that isn't yours 

    South Carolina Department of Consumer Affairs (South Carolina State Library, 2021-03-15)
    To stop contact and collection action you will need to contact the debt collector, the business that opened the fraudulent account and the credit reporting agencies. This paper tells how to dispute a debt with a debt collector.
  • Step by step : criminal violations 

    South Carolina Department of Consumer Affairs (South Carolina State Library, 2021-03-15)
    If you think your identity was used by a criminal when they were issued a citation, arrested and/or charges with a crime, pull your state criminal record from the South Carolina Law Enforcement Division (SLED). Then run ...
  • Step by step : checks & checking account fraud 

    South Carolina Department of Consumer Affairs (South Carolina State Library, 2021-03-15)
    An identity thief may steal your paper checks, misuse the account number from the bottom of your checks or open a new account in your name. If this happens, contact the bank or financial institution and ask them to close ...
  • Step by step : benefits fraud 

    South Carolina Department of Consumer Affairs (South Carolina State Library, 2021-03-15)
    If someone is using your personal information to get government benefits, be sure to act quickly and contact the agency that issues the benefit. This paper explains how to report benefits fraud.
  • Step by step : bankruptcy 

    South Carolina Department of Consumer Affairs (South Carolina State Library, 2021-03-15)
    If your information has been stolen and you are a victim of identity theft, you have protections under federal law for ATM or debt card transactions. Act as soon as you discover a transaction you didn’t make. Under the ...
  • Spotlight: grandparent scams 

    South Carolina Department of Consumer Affairs (South Carolina State Library, 2021-03-16)
    You get a call or an email unexpectedly from someone who claims to be a friend or relative, maybe opening with a line like "Hi Grandma/Grandpa! Do you know who this is?", or something similar. The scammer hopes you will ...
  • Cyber security basics 

    South Carolina Department of Consumer Affairs (South Carolina State Library, 2021-09-28)
    Cybersecurity doesn’t need to be complicated. This document provides the basics of cybersecurity so you can be in control of your information and keep your devices safe.

View more