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    Analysis of the Department of Employment and Workforce's overpayment billing process

    • File:CPM_Analysis_Department_of_Employment_Workforces_Overpayment_2013-3-21.pdf
      Description:PDF Document
      MIME type:application/pdf
      File Size:10.63Mb
    Author
    Sneed, M. Ryan
    Subject
    South Carolina Department of Employment and Workforce; Invoices--South Carolina; Supplemental unemployment benefits--South Carolina
    Description
    The South Carolina Department of Employment and Workforce is the state agency that is in charge of collecting unemployment insurance taxes from employers and paying benefits to those individuals who are eligible to receive them. Part of this project plans to improve upon the current claimant messaging employed by the department for billing and notifying individuals that owe the department money, analyze the existing escalating process by which an individual is "scored" based upon the number of contact attempts made and propose enhancements to each. It also plans to show how the department can experience cost savings within this process by allowing the Department of State Information Technology's printing service to print, stuff and mail these notices at a reduced rate while overlaying the outdated address DEW has in its database with updated information with the USPS's address database.
    URI
    http://hdl.handle.net/10827/10446
    Collections
    • Certified Public Manager Projects
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    Date
    2013-03-21
    Metadata
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    Date Accessioned2013-07-08T14:16:05Z
    Date Available2013-07-08T14:16:05Z
    dc.descriptionThe South Carolina Department of Employment and Workforce is the state agency that is in charge of collecting unemployment insurance taxes from employers and paying benefits to those individuals who are eligible to receive them. Part of this project plans to improve upon the current claimant messaging employed by the department for billing and notifying individuals that owe the department money, analyze the existing escalating process by which an individual is "scored" based upon the number of contact attempts made and propose enhancements to each. It also plans to show how the department can experience cost savings within this process by allowing the Department of State Information Technology's printing service to print, stuff and mail these notices at a reduced rate while overlaying the outdated address DEW has in its database with updated information with the USPS's address database.
    Media TypeDocument
    Item LanguageEnglish
    PublisherSouth Carolina State Library
    Digital CollectionSouth Carolina State Documents Depository
    RightsCopyright status undetermined. For more information contact, South Carolina State Library, 1500 Senate Street, Columbia, South Carolina 29201.
    TypeText
    Digitization Specifications300ppi, Epson Expression 10000xl flatbed scanner with Adobe Acrobat X Standard software; online version and Archival Master is a PDF/A-1b. Color depth varies by collection: 24-bitcolor, 8-bit grayscale, or black & white.
    

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