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Improving Customer Service through Call Recording
Ellison, Shukura
Ellison, Shukura
Abstract
In 2013 the Department of Revenue formed the Call Center to assist and educate taxpayers with basic tax questions regarding the big four tax types, Individual Income, Sales and Use, Employer Withholding, and Corporate. This project looks at the need for call recording due to the rise in callers to the agency to improve service to the public.
Issue Date
2020-02-03
Keywords
South Carolina Department of Revenue, Call centers
Type
Text
Rights
This South Carolina State Document was provided directly by the Division of Human Resources in PDF format.
Digitization Specifications
This South Carolina State Document was either saved from a document available publicly online in PDF format or converted to PDF using Adobe Acrobat DC.