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Publication

Call center metrics : a measure of customer satisfaction

DeLong, Dayle
Issue Date
2011-01-06
Type
Text
Keywords
South Carolina Budget and Control Board, Employee Insurance Program, Consumer satisfaction--South Carolina, Call centers--South Carolina
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Adobe PDF, 3.74 MB
Abstract
Rights
Copyright status undetermined. For more information contact, South Carolina State Library, 1500 Senate Street, Columbia, South Carolina 29201.
URI
http://hdl.handle.net/10827/5692
Collections
Certified Public Manager Projects (1996-2015)