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Contact Center performance improvement project

Cisson, Melissa
; 
McFarlan, Ike
; 
Mitchell, Jamar
; 
South Carolina Certified Public Manager Program
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Abstract
This project proposal focuses on the performance improvement of one specific area of SCDMV, Customer Service Delivery's Contact Center. The research, analysis, and suggested strategies outlined in this project will increase service level, efficiency and effectiveness of the Contact Center, Customer Service Delivery, and assist in supporting and achieving the overall mission, vision, values, goals, and objectives for the Department of Motor Vehicles.
Issue Date
2015-03-19
Keywords
Call centers--South Carolina, South Carolina Department of Motor Vehicles--Customer services
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Text
Rights
Copyright status undetermined. For more information contact, South Carolina State Library, 1500 Senate Street, Columbia, South Carolina 29201.
Digitization Specifications
300ppi, Canon imageFORMULA DR-9050C scanner with CapturePerfect 3, archival and online file is PDF/A-1b.
URI
http://hdl.handle.net/10827/19765
Collections
Certified Manager Projects 2015