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Publication

Effective and Efficient Agent Development Can Increase Positive Productivity

Ricks, Regina
; 
South Carolina Certified Public Manager Program
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Abstract
The goal of this project is to determine if a new effective and efficient agent development program will achieve the following goals: 1. Increase the number of calls taken per agent. 2. Lower the talk time of the agents. 3. Decrease the number of abandoned calls for Unit three.
Issue Date
2017-02-10
Keywords
Call centers--South Carolina, South Carolina Department of Motor Vehicles--Customer services
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Type
Text
Rights
Copyright status undetermined. For more information contact, South Carolina State Library, 1500 Senate Street, Columbia, South Carolina 29201.
Digitization Specifications
300ppi, Canon imageFORMULA DR-9050C scanner with CapturePerfect 3, archival and online file is PDF/A-1b.
URI
http://hdl.handle.net/10827/27040
Collections
Certified Public Manager Projects 2017